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Return policy
Warranty, Return, Cancellation and Exchange
CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION - REFUND TERMS
You can return the purchased product within 14 days from the day you receive it from the cargo, under the following conditions, by applying to DEPAR DURAYLI TEKNİK MALLARI SANAYİ VE TİCARET LİMİTED ŞİRKETİ ('DEPAR').
The promotional and campaign products of the product you will return, given as a gift, must also be returned at the same time. The conditions within the scope of return are as follows;
WHICH ITEMS CAN I RETURN?
Returns must be made with the original box/packaging and invoice. The use of the right of withdrawal for packaged products is subject to the condition that the packaging of the product is unopened, intact and the product has not been used. All standard accessories must be sent undamaged and in their original packaging. Promotional and campaign products given as gifts must also be sent with their original packages.
The right of withdrawal cannot be exercised for goods prepared in line with the consumer's special requests or clearly personal needs and which are not suitable for return, services performed instantly in the electronic environment, or intangible goods delivered to the consumer immediately, and goods whose prices are determined in the stock exchange or other organized markets.
The payment to be made for the returned products is the product price, and the shipping cost you paid during the order creation is not refunded.
In the orders you place with a gift card, only the cash payment amount will be refunded, and your gift check will be activated for reuse if it is within the validity period of the check.
If the product you are returning does not comply with the return conditions, the relevant product will be sent to your address by courier paid by the buyer.
HOW CAN I PROCESS RETURNS?
Please apply for return procedures by performing the following procedures before sending the product to DEPAR.
The promotional and campaign products of the product you will return, given as a gift, must also be returned at the same time.
A return invoice must be issued for the return of orders whose invoices are issued on behalf of institutions. The return invoice should be issued without including the cargo share (in the form of product unit price + VAT).
FOR RETURN;
Please make a “Member Login” on the "www.fridgers.com" website. Click on the "My Account" link under the "Member Login" menu. From the window that opens, click on the "My Orders" link under the "My Account" tab. Select the order for the product you will return from among the products you purchased and follow the "Return and Cancellation Procedures" instructions. You can follow the steps specified for the product you want to return.
Please give detailed notification to the "info@fridgers.com" e-mail address regarding the reason for the return.
In addition, if the phone numbers specified on the page opened by clicking on the "Contact" link at the bottom of the "www.fridgers.com" web page or the "www.fridgers.com" web page cannot be reached or the transaction cannot be performed; You can get help from the "Customer Services" personnel of our company "During Working Hours" through the phone numbers of our company stated on the product packaging, warranty certificate or invoice.
After the product is received by DEPAR, the accessories, packaging and invoice of the product(s) will be checked.
DEFECTIVE PRODUCT NOTICE;
You can apply to us within 14 days when you experience malfunction problems with the product you purchased.
After the defective product is received by DEPAR, its packaging and accessories are checked and sent to our Company's Authorized Technical Services for tests and examinations. In line with the report given by the Authorized Technical Services of our company; If the product is found to be defective as specified, the product is replaced with a new one as soon as possible in line with the customer's preference, or the product price is returned to the customer. In this case, all shipping costs are covered by our company.
If, as a result of the tests carried out by the Authorized Technical Service of our company, it is determined that the product is not problematic as specified, detailed information about the operation of the product is given to the customer and the product is sent back to the customer. In this case, no refund will be made and all shipping costs are borne by the customer.
If malfunctions and/or defects caused by user error in products under warranty are detected as "User Error"; THERE ARE NO EXCHANGE AND REFUND OF PRODUCTS. In such cases, all shipping costs are borne by the customer.
DAMAGED PRODUCT NOTICE;
If the product delivered to you by the cargo is damaged; You must have the cargo officer prepare a "Damage Determination Report" and send the product back with the same cargo without receiving it.
Before receiving your orders from the cargo officer, we kindly ask you to open and check them with the officer. Otherwise, the "Damage Assessment Report and/or Damage Notice" will not be accepted.
When the relevant cargo company informs DEPAR that the product is damaged, a new product will be sent to you as soon as possible.
Please send a detailed notification to the "info@fridgers.com" e-mail address in the form of "Damage Determination Report and/or Damage Notice".
In addition, if the phone numbers specified on the page opened by clicking on the "Contact" link at the bottom of the "www.fridgers.com" web page or the "www.fridgers.com" web page cannot be reached or the transaction cannot be performed; You can get help from the "Customer Services" personnel of our company "During Working Hours" through the phone numbers of our company stated on the product packaging, warranty certificate or invoice.
NOTICE OF MISSING PRODUCT/ACCESSORIES;
Compare the products in the invoice with the products in the package.
If the products written on the invoice in your hand are not included in the package;
Please send a detailed notification to the "info@fridgers.com" e-mail address in the form of "Missing Product Notification" regarding the situation.
In addition, if the phone numbers specified on the page opened by clicking on the "Contact" link at the bottom of the "www.fridgers.com" web page or the "www.fridgers.com" web page cannot be reached or the transaction cannot be performed; You can get help from the "Customer Services" personnel of our company "During Working Hours" through the phone numbers of our company stated on the product packaging, warranty certificate or invoice.
After the necessary examinations are made by our company, the missing product will be sent to you as soon as possible with free shipping.
Depending on the supply situation, your order may be sent in the form of partial delivery (the products in your order are packaged separately).
If there are products with missing apparatus/accessory in the products you purchased;
Please send a detailed notification to the "info@fridgers.com" e-mail address, in the form of "Missing Appliances/Accessories Notification".
In addition, if the phone numbers specified on the page opened by clicking on the "Contact" link at the bottom of the "www.fridgers.com" web page or the "www.fridgers.com" web page cannot be reached or the transaction cannot be performed; You can get help from the "Customer Services" personnel of our company "During Working Hours" through the phone numbers of our company stated on the product packaging, warranty certificate or invoice.
After the necessary inspection, the missing apparatus/accessory will be sent to you as soon as possible with free shipping.
WRONG PRODUCT REPORT;
If the product you ordered and the product out of the package are not the same, within 14 days of receiving the product;
Please make a detailed notification to the "info@fridgers.com" e-mail address in the form of "Wrong Product Notification" regarding the situation.
In addition, if the phone numbers specified on the page opened by clicking on the "Contact" link at the bottom of the "www.fridgers.com" web page or the "www.fridgers.com" web page cannot be reached or the transaction cannot be performed; You can get help from the "Customer Services" personnel of our company "During Working Hours" through the phone numbers of our company stated on the product packaging, warranty certificate or invoice.
After the necessary information is given to you by our company, you can send the product back free of charge (with the payment of the buyer) via the Cargo Number to be given to you by the relevant contracted cargo companies and our company.
After your product is received from the cargo by DEPAR, its packaging and accessories are checked and examined. If, after the necessary investigations by our company, it is decided that the situation is as stated, the right product will be sent to you as soon as possible with free shipping.
